Privacy Policy

Pinnacle Pathway ABA

Effective Date: August 25, 2026

Pinnacle Pathway ABA respects the privacy of our clients, families, employees, prospective clients, and website visitors. This Privacy Policy explains the types of personal information we may collect, how that information may be used, and circumstances in which information may be shared.

Pinnacle Pathway ABA uses text messaging for conversational communications related to our services, including responding to inquiries, scheduling and appointment coordination, and ongoing communication with clients, families, employees, and other individuals who communicate with our organization.

By texting Pinnacle Pathway ABA at (541) 578-5548, you consent to receive conversational text messages from Pinnacle Pathway ABA. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. View our Privacy Policy and SMS Terms & Conditions for additional information.

We may also obtain verbal consent to communicate by SMS. When obtaining verbal consent, we ask:

“Do you agree to receive conversational text messages from Pinnacle Pathway ABA regarding inquiries, scheduling, appointments, services, or other communications related to your relationship with Pinnacle Pathway ABA? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Your consent to receive text messages is not required to receive services.”

Information We Collect

Pinnacle Pathway ABA may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Contact information
• Information submitted through website contact or inquiry forms
• Information provided when communicating with our staff
• Information necessary to coordinate or provide services

Additional information may be collected through our clinical, intake, or administrative processes as necessary to provide services and comply with applicable healthcare, legal, billing, and regulatory requirements.

How We Use Personal Information

• Personal information may be used to:
• Respond to questions or requests for information
• Communicate with clients, parents, guardians, caregivers, employees, and prospective clients
• Coordinate services, scheduling, and administrative matters
• Provide requested services
• Maintain appropriate business and clinical records
• Meet legal, regulatory, billing, insurance, and healthcare obligations
• Maintain the security and operation of our organization

How Information May Be Shared

Pinnacle Pathway ABA does not sell personal information.

Personal information may be shared with service providers, healthcare providers, insurers, business associates, or other parties when reasonably necessary to provide services, operate our organization, process payment or insurance matters, or comply with applicable law.

When protected health information is involved, Pinnacle Pathway ABA handles and discloses that information in accordance with applicable privacy requirements, including HIPAA when applicable.

SMS and Text Messaging Privacy

Pinnacle Pathway ABA may use SMS/text messaging for direct, human-to-human communication with individuals who have consented to communicate with us by text.

Text messaging may be used for conversational communications related to scheduling, services, general questions, administrative matters, and other communications between Pinnacle Pathway ABA staff and the recipient.

No mobile opt-in information or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties or affiliates.

We do not sell, rent, or provide mobile numbers or SMS consent information to third parties for their own marketing or promotional purposes.

SMS consent is voluntary and is not a condition of receiving services from Pinnacle Pathway ABA.

Individuals may withdraw consent to receive text messages at any time by replying **STOP** to a message.

Security

Pinnacle Pathway ABA uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss.

Third-Party Service Providers

Pinnacle Pathway ABA may use third-party service providers to support our communications, website, business operations, healthcare operations, and other organizational functions. These providers may process information on our behalf as necessary to provide their services and are expected to handle information consistent with applicable privacy and security requirements.

SMS opt-in information and consent are not provided to third parties or affiliates for their independent marketing or promotional use.

Changes to This Privacy Policy

Pinnacle Pathway ABA may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements. The effective date listed at the top of this policy indicates when it was most recently updated.

Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to Pinnacle Pathway ABA through the contact information provided on our website.